Hi,
The TSO have published a new title as part of their ITIL publications; Designing and Transforming IT Organizations: Roles, Responsibilities and Organization Structures.
Authored by Job Ten Hagen, I was honoured to be part of the review team assigned a section of this prodigious project. The author has kindly made a preview of the book available at the following:
The TSO have published a new title as part of their ITIL publications; Designing and Transforming IT Organizations: Roles, Responsibilities and Organization Structures.
Authored by Job Ten Hagen, I was honoured to be part of the review team assigned a section of this prodigious project. The author has kindly made a preview of the book available at the following:
- http://bit.ly/sampleORG - I'm mentioned on the acknowledgements page as part of the review team.
We may be familiar with the conundrum of people, processes, products and partners. However, as ITSM continues to mature, more detailed and prescriptive guidance is needed to address the 'people' domain. This book provides beneficial recommendations and tools related to the human factor in organisational success; ones that are based upon academically sound principles and that have proven to work in the real world.
Some of the areas covered are guidance on roles, job descriptions, responsibilities and authorities, skills, accountability and governance.
The book may be purchased directly from the TSO at the following:
Or from Amazon at the following:
Your comments as always are welcome; musabqureshi4@yahoo.co.uk.
Best regards,
Musab
